Return and Refund Policy
Thank you for shopping at www.apricotthehomestory.com. At our website, we are committed to providing a seamless and stress-free shopping experience. We place utmost importance on the quality and precision of our product deliveries, adhering to the highest standards. Every shipment undergoes thorough inspection at our store or warehouse before it leaves our premises, ensuring your satisfaction and confidence in our service.
As a policy, we do not offer returns or exchanges on products which are delivered in perfect condition as per the order placed.
Nonetheless, should you find that an incorrect product has been dispatched to you or if the product exhibits a legitimate quality or manufacturing issue, we are fully prepared to address and rectify the situation by ensuring your concerns are promptly resolved, and your order is fulfilled correctly.
To address any concerns, complaints, or queries regarding your ordered product, please get in touch with our store within 72 hours of delivery via email at email@example.com. When contacting us, kindly provide your order number, transaction date, delivery address, and include an image of the product in question. We are here to assist you promptly.
Our dedicated team will initiate an investigation into the matter and respond within 72 working hours. We kindly request that you keep the product in its original condition—unused, unworn, unwashed, undamaged, and saleable—until the issue is resolved. Please be aware that the resolution provided for any problem or complaint is at our sole discretion. Your cooperation is greatly appreciated.
Once a user has placed an order, our system is unable to cancel the order and issue a refund if the payment has already been processed. In the event of an error in the size, color, or quantity of your order, please reach out to us via email. We will make every effort to modify your order if it has not yet been processed. Please note that product amendments may be of equal or greater value. Your satisfaction is our priority, and we will assist you to the best of our ability.
This policy is subject to change without prior notice. You are advised to review this policy before ordering on this website.